Terms of Use

PFWS and its affiliate centers provide their services to you subject to the following conditions. If you visit or shop at our website, you accept these conditions. Please read them carefully. In addition, when you use any current or future service at our website or visit or purchase from any center affiliated with PFWS website, whether or not included in our website, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to this website, to understand our practices.

Electronic Communications

When you visit PFWS website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PFWS or its content suppliers. The compilation of all content on this site is the exclusive property of PFWS website. All software used on this site is the property of PFWS or its software suppliers.

Site Access

PFWS grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PFWS. You may not use any proprietary information (including images, text, page layout, or form) of PFWS website and our affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing PFWS website's name or trademarks (if any) without the express written consent of PFWS. Any unauthorized use terminates the permission granted by PFWS website. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of PFWS website so long as the link does not portray PFWS website, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PFWS logo or other proprietary graphic or trademark (if any) as part of the link without express written permission.

Your Registered User Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. PFWS website and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, comments, communications and other content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. PFWS website reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant PFWS website and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant PFWS website and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify PFWS website or its affiliates for all claims resulting from content you supply. PFWS website has the right but not the obligation to monitor and edit or remove any activity or content. PFWS website takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of loss of items

All items purchased from PFWS website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product descriptions

PFWS website and its affiliates attempt to be as accurate as possible. However, PFWS website does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by PFWS website itself is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees. Taxes applicable are charged extra.

With respect to items sold on PFWS website, we take payment before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by PFWS website.
The prices displayed on this site are quoted in Indian Rupees which you can convert in your preferred currency before placing the order.

Shipping

All of PFWS orders are shipped from our centers in New Delhi, India to your provided shipping address via Courier/carrier service. Processing the order normally takes 2 working days and then Shipping normally takes 4-6 working days.

Shipping destinations offered by PFWS website for delivery will be extended and updated from time to time and listed online.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.

Carrier service will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable.

Duties & Taxes

All of PFWS orders are shipped from our centers in New Delhi, India to your provided shipping address via carrier service. Due to the nature of shipping, occasionally a customer may have to pay additional duties and taxes which are levied once a shipment reaches you, if it is an international order. The large majority of international orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. PFWS takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

Exchanges, returns and refunds

Products (material items) once sold shall not be returned or exchanged unless the product is received in damaged condition or found inaccurate. PFWS may, in some cases at its discretion, replace the product if the product purchased by you is received in damaged condition or is found to be of poor quality or is found to be something different from the product ordered. Request for exchanges or returns must be made by phone-calls or email within 7 days of receiving your order. You will need to fill out a Returns and Exchanges form which will be made available by email once you inform of your intent to exchange or return product. Once we receive your paperwork and returned goods, we will the necessary action as required from case to case. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to our return address.

For food products: In the unlikely event that the products purchased from us are expired or spoilt when purchased, we would be happy to replace or exchange the foods so purchased or refund the money to the customer.

Sizing

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted.

Product properties and care

All of PFWS's products are handcrafted using the fine material. The subtle variations in color, texture and finish are unavoidable in hand made products. We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Reds and blues tend to lose color. Please always wash same colors together and dry inside out in the shade. Silks must only be dry-cleaned.